8 Mistakes to Avoid When Choosing A Carpet Cleaner in Raleigh

Mistake #1 : Choosing a carpet cleaner based on equipment alone.

No question, your carpet cleaner needs the best equipment to perform the best job. But they also need something else. They must be skilled with the equipment, knowledgeable about cleaning, and experienced to deal with any situation you may throw at them.

Many companies own expensive hot water extraction machines (steam machines), but very few actually teach and certify the employees who use them! The best way to insure that the carpet cleaners and technicians are properly trained is to make sure they have been certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).

Mistake #2 : Choosing a carpet cleaner in Raleigh based on low price.

Low price could be a issue in 3 ways: (1) low prices can be the bait that attracts your phone call. But once the cleaner gets into your home they may pressure you into a much more expensive job. (2) Low prices can be for single-process cleaning. Rarely does the customer know what that means, and when told will ask for dual-process cleaning instead, which will increase the price significantly. (3) Low prices means the carpet cleaner likely has cheap equipment which will not provide a DEEP clean. No one can afford to thoroughly clean carpets at a rate that some cleaners advertise, so be mindful of the cost vs. value of your cleaning.

Mistake #3 : Choosing a carpet cleaner based on a single telephone call.

Over the phone quotes can be misleading and often very far from the actual cost. Contour Cleaning wants to avoid telephone quotes because they are not accurate. If you really want your carpets cleaned professionally, you want an exact quote. We are happy to give a ballpark estimate over the phone, but it is simply that. Every home and carpet is different.

Invite the cleaner into your home instead and ask for a written quotation. Then you will know exactly what the cleaner recommends. And you wont be the victim of high pressure sales tactics of up-sells that initially should have been included to correctly clean your carpet.

Mistake #4 : Choosing a carpet cleaner who doesn’t offer a money-back guarantee.

In my view, as an ethical company, you should be fully accountable for your work. And if you are not pleased with the job in every way, you should not have to pay for it. Period. Not all carpet cleaners in the Raleigh area offer a guarantee. Or, if they do, it is often a limited guarantee. In my opinion this is just a fancy way of getting themselves out of being accountable for their poor quality service.

Ask your carpet cleaner if they offer a money-back guarantee and then make sure they include the guarantee on their written quotation.

Mistake #5 : Choosing a carpet cleaner without getting comments from his other clients.

Any carpet cleaner can say anything about their past jobs and customers. And sadly, some of what they say may not be true. Make sure you ask for references or read comments from current customers on review sites or a testimonial book. Ethical Services™ is a great place to find real reviews and testimonials.

Mistake #6 : Choosing a carpet cleaner who isn’t certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).

If your carpet cleaner is not a close friend, you may not know whether they even have the knowledge or experience to clean your carpet well. If you want to be sure you’re hiring a competent professional, make sure he is IICRC certified. The carpet cleaner must earn that certification through study, experience and successful completion of formal, written examinations. In effect, cleaners who are certified by the IICRC have eared a college degree in carpet cleaning, hard surface cleaning, upholstery cleaning, restoration, etc.

Mistake #7 : Choosing a carpet cleaner who is not a member of Ethical Services™.

Ethical Services™ is named “The world’s greatest place to find a carpet cleaner” for a reason. To become a member you must comply with strict ethical business practices. In a otherwise unregulated industry, being a member of Ethical Services™ can add confidence to your decision so you won’t be a victim of “bait & switch” business and that the company will work in accordance to laws of the city and state, provide non-biased consumer information, offer a strong guarantee of work, and not misrepresent facts about carpet warranties or quality of service.

Mistake #8 : Choosing a carpet cleaning company in Raleigh that does not use a truck-mounted hot water extraction system.

There is a reason Contour Cleaning chose hot water extraction as our main service. It is not a biased opinion, it is truth that steam cleaning is the best cleaning system available on the market. It can however be complemented with other methods for in-between deep cleanings, but as the bread and butter, hot water extraction preforms far ahead of other methods on most residential carpets. There are situations where hot water extraction may not be viable, but those are far and few between, or flooring in a commercial setting.

Here are some reasons why: Portable hot water systems are good, but they cannot perform anywhere near the capacity of a truck mounted unit. Truck mounted systems are the Rolls Royce of carpet cleaners. Much more suction, hotter water, better cleaning. Other methods of cleaning, such as absorbent compounds claim to be as effective, and can clean surface to light subsurface, but it will never be as deep of a clean as steam cleaning. Foam cleaning will not penetrate below the carpet fibers easily, even with a ton of agitation (rollers or brushes) which can actually cause harm to your carpet.

At Contour Cleaning we have chose Hot Water Extraction cleaning to be our main cleaning system for many simple reasons. It out performs competitive methods, it’s cost effective allowing us to be able to charge affordable pricing, provides great results giving you the “wow” factor we love.

The most common complaint to steam cleaning is the carpet staying wet after cleaning. While some services may allow this, we do not. Our high powered vacuums will recover nearly all the water left behind. On top of that, the remaining water is speed dried using high powered fans. Nearly all jobs we complete the carpet is dry within 2-4 hours. And many times they are dry even before we leave!

If you are serious about getting the most thorough cleaning for your carpets, contact us today at 919.813.0713 so we can help you understand what the most effective and efficient method of cleaning your carpets completely will be.